Returns & Exchange Policy for HeatUp

At HeatUp, we strive for your complete satisfaction with our products. While we do not offer direct refunds, we understand that preferences may change. Therefore, we provide an exchange option within 7 days of the delivery date. If, for any reason, you are dissatisfied with your HeatUp item, you have the opportunity to exchange it once for another item of equal or greater value. Please note that jewelry items can only be exchanged for other jewelry. For assistance with your exchange, please reach out to us via email at [email protected], and we’ll guide you through the process.

Conditions for Returns:

• Exchanges are allowed within 7 days of the delivery date.
• Jewelry items can be exchanged for jewelry only.

Exchange Procedure:

1. Contact us at [email protected] to request an exchange.
2. If you are returning an item due to a manufacturing issue or ring sizing problem, request a return number for your package.
3. Ensure your package includes the original sales receipt or order number.
4. Mail the package to the address provided in the instructions from [email protected], clearly printing your name, address, and return authorization number on the outside of the package.

Important Note:

• Properly pack the returned item as it was sent to you, ensuring the contents are adequately covered and taped.
• Failure to properly pack and tape the package will deem it ineligible for returns and exchanges.

Upon receiving your package, HeatUp will contact you for confirmation. Our quality inspection team will assess the returned jewelry to ensure it hasn’t been damaged or excessively worn during the 7-day period. All items must return in their original condition to be eligible for exchange. Your satisfaction is our priority, and we are here to assist you throughout the process. For any inquiries or further assistance, please contact us at [email protected].