Warranty information
Shipping returns – Check Sizes Before Ordering
Please ensure you carefully check all sizes before placing your order. This helps you select the correct item and avoid issues with returns or exchanges.
Return & Exchange Eligibility
Product Exchanges: We accept exchanges if the product is damaged, defective, or incorrect. The item must be returned in its original packaging.
Size Exchanges: We do not offer exchanges for size adjustments. Please verify your size before placing your order.
Returns & Cancellations: Returns and cancellations are not allowed. All sales are final. Only exchanges are permitted within the 7-day period for damaged, defective, or incorrect items.
Change of Mind: We do not accept returns or exchanges for change of mind.
Non-Returnable Items
Earrings: Non-returnable.
Custom Jewelry: Non-returnable.
Opened or Worn Products: Non-returnable.
Special Promotional Sale Items: Final sale and not eligible for return or exchange.
One of One Products
Size Exchanges, Product Exchanges, Returns/Cancellations: We do not accept exchanges, returns, or cancellations. All sales are final.
Made-to-Order (MTO) / Custom Products
Size Exchanges, Product Exchanges, Returns/Cancellations: We do not accept exchanges, returns, or cancellations. All sales are final.
Refunds and Store Credit
We do not offer cash refunds. All approved exchanges are eligible for store credit only.
Shipping Returns
If the courier company is unable to pick up your return shipment, you will need to send the item back to our warehouse at your own expense.
Exchange Process
Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, you may select an alternative product or opt for store credit.
Warranty information:
- Although our products are DOUBLE PLATED, we provide one year warranty against manufacturing defects in materials and workmanship under ordinary consumer use.
- At HEAT UP we are committed to providing the highest standard of jewellery. If your product
is damaged, fades, under normal wear, you are entitled to a one-time replacement. If the
item is no longer available, exchange it for another of equal or lesser value. - At HEAT UP, we understand the unique preferences of our customers and strive to offer
solutions that cater to your needs. In addition to our one-time replacement policy for
products damaged or faded under normal wear, we provide the following alternatives: - Repair Service: If your jewellery is damaged but can be repaired, we offer a complimentary
repair service. This includes fixing clasps, reattaching stones, or any minor repairs to restore
your piece to its original condition. - Store Credit: If you prefer not to exchange for another item, we can issue a store credit equal
to the value of the damaged piece. This credit can be used on any future purchase at HEAT
UP. - Exclusive Discount: As a token of appreciation for your understanding, we provide an
exclusive discount on your next purchase if you choose not to replace or repair the damaged
item. - Personalized Style Consultation: Receive a free personalized style consultation with one of
our fashion experts to help you select the perfect piece that suits your taste and style. This
service ensures that you find something you love and feel confident wearing. - Limited Edition Access: Gain early access to our limited edition collections. As a valued
customer, you will have the opportunity to purchase exclusive pieces before they are
available to the general public. Kindly Dm us your WhatsApp or mail to stay up to date - Social Media Feature: Get featured on our social media platforms. Share your story and
photos with your HEAT UP jewellery, and we’ll highlight you on our channels. This is a great
way to showcase your style and connect with our community. - Please note that this warranty is void on user-damage issues (e.g., scratches, accidental
breakage, water damage). Our goal is to ensure that you are completely satisfied with your
HEAT UP jewelry and continue to enjoy it for years to come.
