Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.heatup.in (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we collect details about the pages or products you view, the websites or search terms that referred you, and how you interact with the Site. This is referred to as Device Information.
We collect Device Information using the following technologies:
Cookies – Data files placed on your device that may include a unique identifier. For more information and how to disable cookies, visit www.allaboutcookies.org.
Log Files – These track activity on the Site and collect data such as IP address, browser type, ISP, referring/exit pages, and time stamps.
Web Beacons, Tags, and Pixels – Electronic files used to understand browsing behavior.
When you make or attempt to make a purchase through the Site, we collect information including your name, billing and shipping addresses, payment information (such as card or UPI details), email address, and phone number. This is referred to as Order Information.
By “Personal Information” in this policy, we mean both Device Information and Order Information.
How We Use Your Personal Information
We use Order Information to fulfill orders, process payments, arrange shipping, send order confirmations, and communicate with you. It also helps us screen for fraud and provide you with relevant information or promotional offers, based on your preferences.
Device Information helps us detect potential fraud or risks and improve the Site’s performance by analyzing customer behavior and the success of marketing campaigns.
Sharing Your Personal Information
We may share your Personal Information with trusted third-party service providers who help us operate our website, process payments, deliver products, analyze web traffic, or provide marketing and support services. These parties are required to handle your data responsibly.
We may also share your information to comply with legal obligations or in response to lawful requests from authorities.
Behavioural Advertising
We may use your Personal Information to deliver targeted ads or marketing communications on platforms like Google, Facebook, or Instagram that we believe may be of interest to you.
You can opt out of targeted advertising using the following links:
You can also opt out at: http://optout.aboutads.info
Do Not Track
We do not modify our Site’s data collection practices in response to a “Do Not Track” signal from your browser.
Your Rights (For European Residents)
If you are a resident of the European Union, you have the right to access, correct, update, or request deletion of your personal data. You may contact us using the information below.
Please note that we may process your data to fulfill contracts (such as processing an order), or to pursue our legitimate business interests. Your information may be transferred outside of Europe, including to India.
Data Retention
We retain Order Information for our records unless and until you request its deletion.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our operations, laws, or regulations.
IS/ISO/IEC 27001 Compliance
We follow industry-standard data security practices and adhere to guidelines under IS/ISO/IEC 27001 to protect your information.
Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact us at:
HeatUp
Email: support@heatup.in
Address: 501/502, Casa Blanca Apartment,
Yamuna Nagar Road, Opp Oxford Tower,
Andheri West, Mumbai,
Mumbai Suburban, Maharashtra – 400058, India
